Refund Policy

Subject to the circumstances set out below, all orders once successfully made cannot be cancelled, refunded nor exchanged. If you are ending a contract for a reason set out at (a) to (d) below the whole contract will end immediately and we will refund you in full for any products which have not been collected. The reasons are:

(a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(b) there is a risk that supply of the products may be significantly delayed and is not available because of events outside our control;

(c) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, and in each case the products are not available; or

(d) you have a legal right to end the contract because of something we have done wrong.

If you find that the package received doesn't match with your order, please contact our customer service within 48 hours after receiving the package. The package may not be able to be refunded/exchanged after 48 hours.

In order to exercise your right of return in accordance with the aforesaid policy, you must return all the product(s) in the same order and all gifts received along with the same order. We will refund you the price you paid in Hong Kong Dollars (HK$) for the products by the method you used for payment. We will make any refunds due to you within 90 days from your order day.